Many issues can be solved by following the procedures on this Technical FAQ's page. Please try the solutions outlined there and if the problem persists we are happy to help.

Email is often the most efficient means of requesting Technical Support. You can This email address is being protected from spambots. You need JavaScript enabled to view it. by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. We have a team of friendly support specialists available to help you from 9 am to 5:30 pm EST Monday through Friday. Please provide your name, registered email address and user name along with a description of your problem. A tech support specialist will get back with you promptly.  Our phone number is 443-203-8553.